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Discovery Environment FAQ

Discovery Environment: Analyses Questions

Why has my job failed or been running forever?

The following recommendations can help you determine what went wrong and collect information for CyVerse staff in case you cannot resolve the problem yourself.

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Common things to check when troubleshooting an analysis

  • View the app’s parameters to make sure you used the correct input files and settings
  • Read through the app’s documentation page
  • It also may be helpful to read through documentation about the tool that was used to create the app. Check the app’s documentation page to see if a link was provided. If no link was provided, you can find specifics about the tool that was used and search for more information on the web.
  • Avoid the use of special characters and spaces in analysis names, file names, and folder names when submitting an analysis through the DE (e.g. ~ ` ! @ # $ % ^ & * ( ) + = { } [ ] | \ : ; ” ‘ < > , ? / and spaces)

Getting Help with an analysis

If you know that an analysis typically completes in 20 minutes but you have one that still shows Running status 24 hours after you submitted it, the app used for the analysis seems to have a problem, or you didn’t get any output files or the output files were not what you expected, you can submit a request for help directly in the Analyses window. The status of the analysis determines the Help information that is displayed.

  • In the Analyses window, find the analysis with the possible issue
  • Click the name of the failed analysis whose outputs you want to view
  • Review the suggestions for review
  • If you still need assistance, click I still need help and complete the form
  • Please go through all the troubleshooting steps yourself before requesting help. The problem is often something that you can diagnose yourself

Checking Log files for error

One of the main tools available for troubleshooting a failed analysis is the set of log files that are returned with each completed or failed analysis. These log files contain important information about the analysis, such as the settings that were used, files you used, and, in the case of a failed analysis, information to help explain why the analysis failed.

Because different apps are based on different tools, there is no standard method used for error reporting, so the same type of error may land in different log files. For example, one app may return errors to the stdout files (usually the screen, although it can be redirected and is generally captured in a log file here), while another saves its errors to the stderr files (which usually writes to a file, but can also be redirected). This means you may well have to look in more than one log file when troubleshooting a failed analysis.

The log files that most commonly contain error information are (numerals in the filename correspond to the step number that was logged in your analysis ):

  • condor-stderr and condor-input-stdout log files contain errors and details about Condor, the batch manager program that handles the execution of your analyses submission in the analyses queue.
  • condor-input-stderr and condor-input-stdout files contain details about outputs from the tool upon which the app is based.

How do I get help with a tool (app) or workflow?

The steps to get help depend on whether you’re a novice or an expert with the tool—executable or binary—on which the app or workflow is based.

If you are a novice:

Learn more about the tools used:

  • Search the internet for the publication describing the tool and any related documentation.
  • Make sure you understand what the tool is designed to do, what inputs it can accept and in which format, and how to set any parameters.
  • Search the internet for informative sites in your domain. For example, SEQanswers is the go-to online forum for the next-generation sequencing community.
  • Talk with someone at your institution who is more experienced with the tool.
  • Try to use the app in the Discovery Environment. Click infoicon next to the app name to view the app manual and its sample test input files and e expected outputs.

If you are experienced with the tool or workflow:

If you are experienced with the tool or workflow and need advice for how to work with very large-scale data or a complex workflow, you may request community support or Extended Collaborative Support.

Why is my analysis sitting in the Submitted state for so long?

Analyses that use an app that runs on an HPC system can remain in the “Submitted” state for hours or even days. They may sit in in the queue in Submitted state waiting to run, along with other possibly long-running jobs that were in the queue first. Therefore, it may take several days for your analysis to get its turn to run. Once your analysis runs, its results will be returned to the Data Store and the DE status will change to Completed.

Is there a limit to how many analyses (jobs) I can run at the same time in the Discovery Environment?

Only 8 of your analyses will run at the same time. It’s fine to launch more, but they will not run until some of your analyses have completed.

I’m trying to run an analysis, but when I enter an input I can’t see my files, Why? I know they are there

Because the app requires a folder as input, not a file, the files don’t show since they aren’t the appropriate inputs for the app. The files are indeed there but don’t show. Check the app’s input box; if it says “Select a folder”, then it requires a folder input. Put the file(s) you want to input into a folder and then use that folder as input. Note: You can use Drag and Drop to input the folder by finding it in the Data window, making sure the folder name is shown in the center panel, and then dragging the folder into the app’s input box.

How do I rerun a job I previously ran in the DE, but change some parameters or use a different input?

You can easily relaunch the same analysis with different settings:

  • In the Analyses window, click the app name in the App column for the analysis to rerun. This opens up an app window for that app, which is already configured with the inputs and settings you used for the previous analysis run
  • Change settings or inputs as needed
  • Click Launch Analysis to launch the new analysis

How do I run the same analysis on a number of files most efficiently?

You can create a file that contains a list of up to 16 files to use as input for high-throughput and batch file execution. Such a file is called an HT Analysis Path List file.

Learn more about HT Analysis read here:

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Running High-throughput jobs in the Discovery Environment

If you have a lot of files to process through an app in the DE, and the app takes only 1 file at a time you can use an “HT Analysis Path List file”

To create this file:

  1. Go to the Discovery Environment and open the Data window.
  2. Use the “File” pull-down menu and select Create > New HT Analysis Path List file
  3. Drag and drop files that you want to use with an app into the new file
  4. Save the file
  5. Open your application (single file input only, not multiple file input)
  6. Drag and drop your HT Analysis Path List file in the box
  7. Configure the rest of the inputs for the app and launch the job.
  8. A separate job will run with each file on the HT Analysis Path List file, and the results for each file will be in a separate folder within the main job output folder in the Analyses window.
  9. Submitting jobs this way will start up to 8 simultaneous jobs in the DE. You can submit up to 16 files at a time in an HT Analysis Path List file, but the maximum number of jobs that you can have running at a time in the DE is 8.

I have a series of files that need to be analyzed by the same app, but the output files all have the same name. How do I distinguish them so I can use them in a workflow?

You can avoid confusion by finding the output folder in your Data list and renaming each output file with a unique name. After renaming the output files, you can then use them together in a step of the analysis workflow.

Discovery Environment: Data (Files and Folders) Questions

How do I share data files and folders in the Discovery Environment?

To share a file or folder with a CyVerse user see detailed sharing instructions in the Data Store Guide.

When sharing a file or folder, what permission should I give to my collaborator?

It depends on what you want to allow the collaborator to do with the file or folder. Options are read, write (ability to edit the file or folder), and own (in addition to edit, can also delete and move; use this permission with caution). Learn more in the Data Store Guide section on sharing.

Why can’t I rename or delete files in a folder that has been shared with me?

To rename a file or folder, you must have “write” permission, and to delete a file you must have “own” permission. To check the permission you have, click the checkbox for the item and look at the Permissions shown in the Details panel on the right. Contact the person who shared the file or folder with you if they did not give you the necessary level of permission. Learn more in the Data Store Guide section on sharing.

How can I manage shared files and folders for my lab group or project?

See the quick start on Creating Group Projects.

Why doesn’t anything happen when I move a folder I own to the trash?

If the folder has hundreds of files, it can take several hours for the deletion to complete in the DE. Please be patient and try refreshing your browser periodically. You cannot delete 1000 files or more in the DE. You must use iCommands instead. Note that deleted files may still show up in the search for awhile, but eventually will be fully purged from the system.

Can I have spaces in file and folder names?

Do not use spaces or special characters in file or folder names as they can cause analyses to fail. Learn more here.

Can I view my files in a genome browser?

You can view bam, vcf, and gff genome files you own in the genome browsers at Ensembl, UCSC, IGV, GBrowse, and jbrowse, and view Fasta genome files in CoGe.

Learn more about viewing genome files in a genome browser here:

Expand to read more

You can view bam, vcf, gff, gtf, and—new for the 2.11 release—bed, bigBed, and bigWig—genome files you own in the genome browsers at Ensembl, UCSC, IGV, GBrowse, jbrowse, and (new for 2.11) the WashU EPIGenome Browser. The files must be tagged with the info-type for that file. You also can view genome files in CoGe and view Newick files in the Tree Viewer.

  1. Open the Data window
  2. In the Data window, find the bam, vcf, gff, btf, bed, bigBed, or bigWig file you own
  3. Click the checkbox for the files to send
  4. In the Details section on the right, verify that the Info-Type shows the correct type, and change the info-type if necessary
  5. In the Details pane, click Genome Browser
  6. In the View in Genome Browser dialog, copy the URL to the file; Click the link for the genome browser to use, then click OK. Note: If you have an issue, you may need to change “https://” to “http://” in the URL

Discovery Environment: App Questions

How do I share an app in the Discovery Environment?

You can share an app or workflow with the general public or just with specific users by following the steps described at Sharing Your App or Workflow and Editing the User Manual.

Why can’t I find a Discovery Environment app?

There are two common reasons why an app is not “visible” or doesn’t come up in search in the Apps list:

  • The app may be an HPC (high-performance computing) app, which is only displayed after you have logged in to Agave, where the HPC apps are stored. To do so, click the HPC tab in the Apps window and enter your CyVerse username and password.
  • The app may not yet be public, or the app owner may not have shared the unpublished app with you. Check with the owner to see if it is indeed shared with you or public.

If you still can’t find the app, it’s possible it has been deprecated. If an app is no longer returned in a search query, search for an app with a similar name or one that uses the same tool, topic, or operation. If you are the app integrator and need the app returned to the catalog, contact Support ( for assistance.

Additional information, help

Search for an answer: CyVerse Learning Center or CyVerse Wiki

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